Support
Answers to the most common questions. Can't find what you're looking for? Send us an e-mail – we're happy to help.
Frequently asked questions
I'm not getting any reminders. What can I do?
Reminders are local notifications scheduled on each device, so every device needs permission. Please check:
- Settings › Notifications › Gefeliciteerd – notifications are allowed.
- In the app, Settings › Reminders on this device is on, and On the day is on, with the time you want.
- A Focus or Do Not Disturb mode isn't silencing the notifications.
- The person or their group doesn't have reminders turned off, and the person isn't hidden.
Open Gefeliciteerd! now and then: it refreshes the schedule in the background as well, but opening the app makes sure everything is up to date.
What does the number on the app icon mean?
The badge shows how many birthdays and anniversaries there are today. You can turn it off in the app under Settings › Badge on app icon.
Don't see a badge? Allow badges in Settings › Notifications › Gefeliciteerd › Badges.
How does syncing with Contacts work? And limited access?
Gefeliciteerd! imports names, birthdays, photos and anniversary dates from Contacts and links each person to their contact. Changes in Contacts flow into the app automatically. Whether the app may update a contact card is up to you, under Settings › Contacts (ask every time, always or never).
If you gave limited access, the app only sees the contacts you selected. To add more, use the import screen in the app or go to Settings › Apps › Gefeliciteerd › Contacts.
You don't have to use Contacts at all: you can add people in the app yourself.
How do I sync between my iPhone, iPad, Mac and Apple Watch?
Syncing happens automatically through your own iCloud. Make sure that:
- every device is signed in with the same Apple Account;
- iCloud is turned on for Gefeliciteerd in Settings › Apple Account › iCloud;
- the devices have an internet connection – Low Power Mode can delay syncing.
Changes usually arrive within a few minutes. Opening the app on the other device helps it catch up.
How does calendar sync work?
Under Settings › Calendar you can add yearly all-day events for birthdays and anniversaries to a separate “Gefeliciteerd” calendar, without alerts – the reminders come from the app.
Turn it on on one device only. Your other devices see the calendar through your calendar account, so turning it on everywhere would only create duplicates.
When you turn calendar sync off, you can choose to keep the calendar or remove it.
Can I also remember wedding anniversaries?
Yes. On a person's page, add a date under Anniversaries & dates: a wedding anniversary, “together since”, or any other date you want to remember. Anniversary dates from Contacts are imported as well.
You get a yearly reminder, and you can turn on a monthly reminder if you like to celebrate every month together.
How do I send wishes?
Tap Send wishes on a person's page. Pick a template – in one of 27 languages, or one you wrote yourself – and choose Messages, WhatsApp, Telegram, Signal or e-mail. Gefeliciteerd! opens that app with your message ready; you press send.
You can write and manage your own templates under Settings › Message templates.
How do I add a widget or the Apple Watch complication?
Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit › Add Widget and search for Gefeliciteerd. On Apple Watch, touch and hold the watch face, tap Edit and choose Gefeliciteerd as a complication.
What can I ask Siri?
For example:
- “When is the next birthday in Gefeliciteerd?”
- “Who has a birthday next in Gefeliciteerd?”
- “When is Emily's birthday in Gefeliciteerd?”
- “Add a birthday in Gefeliciteerd”
- “Send wishes to Emily with Gefeliciteerd”
The same actions are available in the Shortcuts app, so you can use them in your own automations.
How do I restore purchases or manage my subscription?
Gefeliciteerd! is free. The optional supporter subscription (€2.99 per year) unlocks extra app icons and widget themes; tips are one-time.
- Restore: in the app, go to Settings › Support Gefeliciteerd › Restore purchases.
- Manage or cancel: go to Settings › Apple Account › Subscriptions on your iPhone or iPad, or open your subscriptions.
- Refunds are handled by Apple via reportaproblem.apple.com.
If your subscription ends, your current app icon stays and the widget theme returns to Classic.
How do I delete my data?
Your data lives on your devices and in your own iCloud – not with us. To delete it:
- delete individual people in the app;
- delete the app to remove everything stored on that device;
- remove the iCloud copy in Settings › Apple Account › iCloud › Manage storage › Gefeliciteerd;
- if you used calendar sync, remove the “Gefeliciteerd” calendar in the app's calendar settings or in the Calendar app.